If you are unsatisfied with your purchase you may return all or part of your order to receive a refund by following the steps and conditions outlined below.
- All return shipments must be postmarked no more than 21 days after the original purchase date.
- Items must be unused, in original packaging, and in the same condition that you received it to receive the maximum refund.
- Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.
- Items that have been opened may qualify for a partial refund, if you would like to return opened items please contact us before sending your return with photo documentation of the condition of the items.
- Returned orders with $5 flat rate shipping, FREE SHIPPING promotion or our LOW COST shipping option will be subject to a 15% Restocking fee. The restocking fee is calculated on the original costs of the returned product. (This covers the original shipping costs of the order.)
- You are responsible for shipping the returned merchandise with a shipping service which both insures your shipment and can provide proof of delivery.
- All returns must include a completed copy of the PRODUCT RETURN FORM and a copy of your order number or packing slip.
- Returned orders must be shipped in the original box or a box of comparable quality with proper protection around corners and edges. Mailing pouches, padded envelopes, tyvek bags or mailing envelopes are not acceptable for shipping returns as products arrive damaged.
- Refunds for product returns will be credited to your original form of payment (Credit Card or Paypal) once the product has been received in our warehouse.
Returns NOT Accepted for
- Custom cut, scored, hole drilled, or corner rounded products
- Ribbon, Pens, Stickers, Adhesives, and other accessories
- Clearance, Overstock and Closeout items
Please ship ALL returns to address below
973 N State Road 149
Valparaiso, IN 46385