If you are unsatisfied with your purchase you may return all or part of your order to receive a refund by following the steps and conditions outlined below.
All return shipments must be postmarked no more than 21 days after the original purchase date.
Items must be unused, in original packaging, and in the same condition that you received it to receive the maximum refund.
Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.
Items that have been opened may qualify for a partial refund, if you would like to return opened items please contact us before sending your return with photo documentation of the condition of the items.
Returned orders with $5 flat rate shipping, FREE SHIPPING promotion or our LOW COST shipping option will be subject to a 15% Restocking fee. The restocking fee is calculated on the original costs of the returned product. (This covers the original shipping costs of the order.)
You are responsible for shipping the returned merchandise with a shipping service which both insures your shipment and can provide proof of delivery.
All returns must include a completed copy of the PRODUCT RETURN FORM and a copy of your order number or packing slip.
Returned orders must be shipped in the original box or a box of comparable quality with proper protection around corners and edges. Mailing pouches, padded envelopes, tyvek bags or mailing envelopes are not acceptable for shipping returns as products arrive damaged.
Refunds for product returns will be credited to your original form of payment (Credit Card or Paypal) once the product has been received in our warehouse.
Returns NOT Accepted for:
Custom cut, scored, hole drilled, or corner rounded products
Ribbon, Pens, Stickers, Adhesives, and other accessories
Clearance, Overstock and Closeout items
Please ship ALL returns to address below
973 N State Road 149
Valparaiso, IN 46385