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    Returns

    If you are unsatisfied with your purchase you may return all or part of your order to receive a refund by following the steps and conditions outlined below. 

    All return shipments must be postmarked no more than 21 days after the original purchase date.

    Items must be unused, in original packaging, and in the same condition that you received it to receive the maximum refund.

    Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.

    Items that have been opened may qualify for a partial refund, if you would like to return opened items please contact us before sending your return with photo documentation of the condition of the items.

    Returned orders with $5 flat rate shipping, FREE SHIPPING promotion or our LOW COST shipping option will be subject to a 15% Restocking fee. The restocking fee is calculated on the original costs of the returned product. (This covers the original shipping costs of the order.)

    You are responsible for shipping the returned merchandise with a shipping service which both insures your shipment and can provide proof of delivery.

    All returns must include a completed copy of the PRODUCT RETURN FORM and a copy of your order number or packing slip.

    Returned orders must be shipped in the original box or a box of comparable quality with proper protection around corners and edges. Mailing pouches, padded envelopes, tyvek bags or mailing envelopes are not acceptable for shipping returns as products arrive damaged. 

    Refunds for product returns will be credited to your original form of payment (Credit Card or Paypal) once the product has been received in our warehouse.

    Returns NOT Accepted for:

    Custom cut, scored, hole drilled, or corner rounded products

    Ribbon, Pens, Stickers, Adhesives, and other accessories

    Clearance, Overstock and Closeout items

    Please ship ALL returns to address below

    CutCardstock, Returns 
    973 N State Road 149
    Unit A 
    Valparaiso, IN 46385
    2129-764-2070

    We accept returns on items that have been purchased within the last 21 days. 

    We do not accept returns on the following items:

    Custom cut, scored, hole drilled, or corner rounded products

    Ribbon, Pens, Stickers, Adhesives, and other accessories

    Clearance, Overstock and Closeout items

    Please ship ALL returns  to address below

    CutCardstock, Returns
     973 N State Road 149 Unit A 
    Valparaiso, IN 46385
    219-764-2070

    Be sure to include the PRODUCT RETURN FORM.

    All returns need to include a completed copy of the PRODUCT RETURN FORM and a copy of your order number or packing slip.

    Returned orders that originally shipped with $5 flat rate shipping, FREE SHIPPING promotion or our LOW COST shipping option will be subject to a 15% Restocking fee.

    The restocking fee is calculated on the original costs of the returned product. (This covers the original shipping costs of the order.)

    If you did not use a shipping incentive on your original order, you will NOT be charged a restocking fee on the returned items.

    It is the customer's responsibility for shipping the returned merchandise with a shipping service which both insures your shipment and can provide proof of delivery.

    Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.

    Refunds are issued within 2-3 business days of the product arriving in the CutCardStock Warehouse.

    Refunds will be applied to the Credit Card or PayPal account that was originally used to pay for the order.

    We strive to promptly process all returns. Please be aware that many credit cards take 4-5 days to post the return to your statement.

    Most PayPal refunds should show up in your PayPal account immediately after we have issued the refund.

    Samples

    We offer samples of most of our products.  You can request 3 samples from our Request for Samples page.  The samples are offered at no cost to you, but the customer is responible for the shipping costs.

    Please add additional colors that you are needing in the notes section of your order. If you are needing quite a few samples, we would suggest that you purchase our swatch books or assortment packs.

    Discounts and Savings

    Signing up for our newsletter, will allow you to receive updated sales and special discount offerings with a coupon code.  

    We almost always have discount codes listed in the header of our store front.

    We offer a monthly savings on different products each month. The monthly special can be seen on the Specials Page.

    We offer a merchant program for business, churches, schools and designers who need to purchase on a regular basis (over $1500 over a one year time frame) You can fill out the form to apply for a merchant discount here. (you may be required to log into your google account)   Please fill out the merchant form and submit it before placing your order.  We are unable to apply the merchant pricing after the order has been placed.

    If you are looking to place a one time bulk order (orders over $500), but do not plan to purchase on a regular basis, please feel free to contact us through our CardStock request form.  We may be able to offer you an additional discount on your order.

    We have quantity discounts figured into most of our products. The more you purchase, the more you save. The amounts that you need to purchase vary from product to product. Please browse the product pages to see the quantity discounts that are offered.

    Also, we offer Bulk Selections of our Most Popular items.

    If you are considering placing a one time large order (over $500), please contact us or fill out our Request for a Quote for a possible additional discount.

    Local Customers

    We welcome local customers. We are a warehouse setting and are not set up for retail browsing.  see color samples, please call us to let us know that you are coming  This will help us set aside time so we can best service your shopping needs. We prefer that our local customers put their order in through our online store with LOCAL PICKUP as the shipping option. Our address and hours are as follows:

    CutCardStock
    973 North State Road 149 Suite A
    Valparaiso, IN 46385
    219-764-2070
    Monday - Friday 9 a.m.--4 p.m. (C.S.T.)

    Yes, please feel free to place your order online and when checking out, be sure to choose LOCAL PICKUP. You will not be charged a shipping fee. Once your order is ready for pick up, we will call or email you.

    CutCardStock is located in Northwest Indiana on the north side of Valparaiso. We are conveniently located between Valparaiso, Chesterton, and Portage. 

    Our address and hours are as follows:

    CutCardStock
    973 North State Road 149 Suite A
    Valparaiso, IN 46385
    219-764-2070

    Monday - Friday 9 a.m.--4 p.m. (C.S.T.)

    We often have boxes of free items that may be imperfects, mis-cuts, etc.  When you come into our warehouse, be sure to ask about our boxes of FREE paper, envelopes, card stock and invitations.  Be sure to allow extra time to browse the free items.

    Order Issues

    You can cancel your order if it has not yet shipped. If your order has already shipped, you can do a return on the order after you have received it.

    If your order has not shipped, you can call or email us to add to the order or to make changes to the order.

    SHIPPING

    Orders over $149 are shipped via FREE FedEx Ground or FedEx Home Delivery if within the contiguous USA.

    To calculate shipping costs and times, please put the items you are purchasing in a shopping cart and proceed to checkout. After filling out your complete shipping address, you will see the shipping options. 

    You will know all costs to ship before finalizing order with payment information.

    If your order has shipped, you can check the status of your package using your tracking number.  

    If your package shipped via the US Postal Service, you can check the status of the package at www.USPS.com.

    If your package shipped via FedEx, you can check the status of your package at www.FedEx.com

    If your package shipped via UPS, you can check the status of your package at www.UPS.com

    If your package is not moving within any of the shipping companies routes, please call or email us so we can file a claim on the package.

    $5 Flat rate shipping is available on all orders over $59 shipped within the contiguous USA.

    Please note that packages shipping with the $5 Flat rate shipping option will ship either USPS Priority mail, FedEx or UPS services.  If you need a guaranteed delivery date, we recommend that you choose a FedEx Expedited option for your shipping choice.

    USPS Priority may say that it is a 2-DAY transit, but our experience has been that they often arrive later than promised in the postal system.

    Orders using this option will ship using the most economical shipping method which could be either of the following:  FedEx 2Day, FedEx Ground, FedEx Home Delivery, UPS ground or USPS Priority mail.  (We choose the best option based on shipping address and order size.)

    Please note that if you need a guaranteed delivery date, please choose a FedEx shipping option in checkout.  All Expedited FedEx & UPS packages come with a guaranteed delivery date or your money back.  The only exception would be with a weather delay..

    Many orders ship the same day and most orders ship within one day.

    Orders with customizations such as cutting and scoring may take an extra day to process.

    Orders with printing may take 2-3 days to process.

    If your order is going to take longer than 2-3 days to process, we will contact you to let you know of the delay.

    FedEx Shipping is the only option for a guaranteed delivery date.

    All of the FedEx Shipping options have a guaranteed transit time.   The only exceptions would be for weather delays and during the Christmas season (the weeks between Thanksgiving and Christmas)

    If you need a package by a certain date, our experience is that the US Postal service is not the option to choose.

    We ship world wide. 

    We offer both USPS Priority International Shipping and FedEX Worldwide Priority shipping options to all international destinations. 

    To calculate shipping costs and times, please put items in a shopping cart and proceed to checkout. After filling out your complete shipping address, you will see the shipping options. You will know all costs to ship before finalizing order with payment information.

    If you are an international customer, you will be charged duty and taxes on your order according to your country's laws.  We have no control over these fees.

    You should not be charged a brokerage fee for any of our shipping options.

    Orders over $149 shipping to an international destination can receive a coupon code to receive 10% off your order to help offset the shipping costs.  Please contact usfor the code.

    Payment Options

    We do accept cash as a payment option.  Because we are not a retail storefront, we ask that you bring exact payment amount when paying in cash.

    We accept purchase orders from Public Schools & Universities.

    Instructions for submitting a purchase order:

    Please email purchase orders to admin@cutcardstock.com

    Once we receive your purchase order, we will process your order and invoice your billing department.  Purchase orders need to be paid within 30 days.

    We accept VISA, MASTERCARD, AMERICAN EXPRESS, Paypal, Apple Pay and Amazon Pay.

    Product Issues

    If you receive a product that you did not order or are missing items from your order, please contact us as soon as possible by phone (219-764-2070) or email admin@cutcardstock.com.  We will correct the mistake as soon as possible, by shipping out the correct items.

    If you receive defective product, please email us at admin@cutcardstock.com with an explanation of the defective product.  Please attach a photo showing us the product that is defective. We will take all measures necessary to correct the issue or replace the. product.

    We often donate products to local Non Profit organizations, churches and schools.  Please contact us via phone or email with your donation requests.  We currently, only offer donations to local Northwest Indiana organizations.