Excellent!! I came across your sight as I was searching for Black Pearl paper, and may have purchased more stuff then I needed. I live in Chicago and was expecting this to take a least 4 to 5 days. First I was shocked to get an email an hour later telling me my order shipped. Then to have it at my door the next day....what can I say impressed. But the real kicker was the hand written Thank You note and how well everything was wrapped to ensure that if the box was in the rain nothing got demanded. I have ordered from allot of companies and you blow them away. I look forward to using you again. Only problem I'm having is creating an account, could just be the web sight. Thank you for caring so much about your customers. This proves you can still have good customer service online. P.S product was just as good!